djw

I used Caswell Epoxy sealer in my 1978 T140v Bonneville 750. It seemed to work well. After 4 years, I was putting gas in the tank when I heard a series of popping sounds. The epoxy had cracked in multiple places. I contacted Caswell customer support and was told that the temperatures in New York vary enough to make the tank expand and contract and cause the cracking. I was surprised to hear that about NY temperatures, plus the bike was always stored in a heated garage. Customer support advised that I could use paint stripper with Methylene Chloride to remove the remaining sealer (which the EPA has since ruled can no longer be manufactured in the US). I was told I would be sent a replacement kit in October 2018. In November 2018 I sent a followup asking if they were sending the replacement kit. No reply. I just followed up asking if they were sending the replacement and got this reply "wHICH WAS OVER A YEAR AGO" (Their caps). I guess the implication is even though they said they would send it, since I waited a year its too late?? My take away is if you live in a place like NY with varying temperatures Caswell epoxy is not for you. If you want help from customer support, its your responsibility to stay on top of them. Good luck.