Sorry about your spill Slug, Thankfully your injuries are relatively minor. Tow companies who are in bed with the authorities and get the accident calls are mostly pirates. Even here in Chicago where folk songs have been written about such things, $182 /hr for "emergency" work seems out of hand, especially on a single vehicle accident. It's not like they had to upright a semi trailer. I've been in the automotive business for decades and although we don't do recovery work, I'd think $100 - $150 for the hook + $2-$2.50 per mile is more on par with the rest of the industry. Further, the "emergency" part is the recovery. If they are going to charge by the hour, it should be for time at the scene. After that it should a mileage charge.