Skeeve Posted January 27, 2007 Share Posted January 27, 2007 ...Piaggio should improve things, but so far they seem to be no better than their predecessor.... Something to bear in mind: Piaggio's 1st move upon taking control of Guzzi was to "end of line" all the spineys & consolidate. You can't say they're "no improvement on the predecessor" unless they haven't managed to keep ready parts supply for the new generation quotards & the residual tontis in the lineup of "current" models [brevona, Griso, Cali Classic, Norge, etc.] Not that I think this is right, I'm just sayin' that by Piaggio's reckoning, they aren't required to keep parts in supply for those old models that they've publicly announced they no longer support... Ride on, Link to comment Share on other sites More sharing options...
rossoandy Posted January 27, 2007 Share Posted January 27, 2007 Something to bear in mind: Piaggio's 1st move upon taking control of Guzzi was to "end of line" all the spineys & consolidate. You can't say they're "no improvement on the predecessor" unless they haven't managed to keep ready parts supply for the new generation quotards & the residual tontis in the lineup of "current" models [brevona, Griso, Cali Classic, Norge, etc.] Not that I think this is right, I'm just sayin' that by Piaggio's reckoning, they aren't required to keep parts in supply for those old models that they've publicly announced they no longer support... Ride on, ????????? I thought there was a proviso to keep spares available for ten years after production in Europe? An thats not long! Imagine how people who have a three year old bike will feel if spares sudenly dry up. hmmm normal fer Guzzi then!! Link to comment Share on other sites More sharing options...
Guzzirider Posted January 28, 2007 Share Posted January 28, 2007 I am waiting for a part for my scura (only 5 weeks). So far ...... Having read this i am now slightly worried as had booked to go away in 6 weeks and also to TT in June. Niether is now looking likely ! The bike is waiting for a clutch centre and they have no idea when it might arrive. Can i look for the part myself & see if i could get it elsewhere a bit quicker ? would they fit it if i did as it is being done under their warrenty not under MG. Does anybody know if this makes any difference. I have spoken to dealer on various occasions but i am not getting much sense,and they don't seem keen on this happening. Its something different each time & they don't seem to have any idea why it ate the clutch in the first place. Should I stop panicking, sit back and wait or grab the phone & start ringing round ? I am very inexperienced in all things Guzzi so would really appreciate anyones thoughts on this Many thanks Regards Ozzy Hi Ozzy! Which dealer have you ordered your parts from? The people involved make one hell of a difference! If you have the part number, you can check to see if either Teo Lamers or Motomecca have it in stock on their websites. Corsa Italiana also keep a large stock. Teos and Corsas are official Guzzi dealers, so if they have the part I can't see why your dealer can't use their item as part of the warranty claim. My experience is that small dedicated Guzzi dealers will sort these things out much better than large multi franchised dealers whose main interested is selling high numbers of cheap bikes. Guy Link to comment Share on other sites More sharing options...
Guest Ozzy Posted January 29, 2007 Share Posted January 29, 2007 Hi Ozzy! Which dealer have you ordered your parts from? The people involved make one hell of a difference! If you have the part number, you can check to see if either Teo Lamers or Motomecca have it in stock on their websites. Corsa Italiana also keep a large stock. Teos and Corsas are official Guzzi dealers, so if they have the part I can't see why your dealer can't use their item as part of the warranty claim. My experience is that small dedicated Guzzi dealers will sort these things out much better than large multi franchised dealers whose main interested is selling high numbers of cheap bikes. Guy Hi Guzzirider The dealer in question is DK motorcycles & they are no longer a MG dealer. The problem is i am not completey sure what part they are waiting for ! My clutch went just before Christmas and they have said it needs replacing. Thats about all they will tell me ! I asked why the clutch went, was it worn out or did something fail ( was worried about the flywheel problem with it being a Scura) . They said it might just be worn out or it might not be ! When they told me it was the clutch i asked them if it would be possible to replace it with an alternative and that I would be happy to pay any difference in cost. They said they would let me know. However I phoned a week later & they told me they had fitted a twin plate clutch like on the other V11's. He kept telling me it had cost £720 so far ! but there would be no cost to me. This seems like a hell of a sum of money for a clutch !! Until last week it was supposed to be waiting for a clutch centre ? this has changed since then and they now tell me its waiting on the whole clutch ( although it was fitted 4 weeks ago apparently ???) I travelled up to them on Saturday to pick up a courtesy bike ( which broke down on M6 going home !!! ) and was told it could be another 8 weeks until mines ready. I don't have very much technical knowledge and am wondering how I find out what the part numbers are ? The last thing I want to do is slag them off and I am grateful for the loan bike as I have no other transport but I've no idea what to do now. I just feel like i'm not getting the whole story & that they are just palming me off. I am starting to wonder if they have actually looked at it yet. Many thanks for your help Ozzy Link to comment Share on other sites More sharing options...
Guzzirider Posted January 29, 2007 Share Posted January 29, 2007 Hi Guzzirider The dealer in question is DK motorcycles & they are no longer a MG dealer. The problem is i am not completey sure what part they are waiting for ! My clutch went just before Christmas and they have said it needs replacing. Thats about all they will tell me ! I asked why the clutch went, was it worn out or did something fail ( was worried about the flywheel problem with it being a Scura) . They said it might just be worn out or it might not be ! When they told me it was the clutch i asked them if it would be possible to replace it with an alternative and that I would be happy to pay any difference in cost. They said they would let me know. However I phoned a week later & they told me they had fitted a twin plate clutch like on the other V11's. He kept telling me it had cost £720 so far ! but there would be no cost to me. This seems like a hell of a sum of money for a clutch !! Until last week it was supposed to be waiting for a clutch centre ? this has changed since then and they now tell me its waiting on the whole clutch ( although it was fitted 4 weeks ago apparently ???) I travelled up to them on Saturday to pick up a courtesy bike ( which broke down on M6 going home !!! ) and was told it could be another 8 weeks until mines ready. I don't have very much technical knowledge and am wondering how I find out what the part numbers are ? The last thing I want to do is slag them off and I am grateful for the loan bike as I have no other transport but I've no idea what to do now. I just feel like i'm not getting the whole story & that they are just palming me off. I am starting to wonder if they have actually looked at it yet. Many thanks for your help Ozzy Ozzy Sounds like they are mucking you about. I would be very persistent with the workshop manager and find out EXACTLY what the problem is, EXACTLY the part numbers (they think) you need and the EXACT timescale to fix it and return the bike to you. Alternatively, you could suggest they transport the bike to Moto Strada in Shipley at their cost, and get the mechanic Jason to fix it- at their cost of course. At least you could trust him to do a good job and he will tell you exactly how long it will take to get the necessary parts. 8 weeks sounds like a bloody long time to me. If I was you, I would get on the phone and kick some arse, and do not stop giving them a hard time until you are 110% satisfied. Hope you get it sorted Guy Link to comment Share on other sites More sharing options...
rossoandy Posted January 29, 2007 Share Posted January 29, 2007 Hi, I too would want to know what exactly has failed. Are you member of RAC or AA? If so get them to send a technical guy around to looksee for you. As its a Scura I would be worried it was a potential fly wheel failure too. You need to get to bottom of this one. At least dealer is honouring the warranty which is more than a lot of dealers do. DK are a big concern and hopefully will sort it out properly. Link to comment Share on other sites More sharing options...
Baldini Posted January 31, 2007 Share Posted January 31, 2007 Ozzy, Given the history of Scura clutch problems it's quite possible your's has gone same way. Are DK aware of the Scura clutch issue? Can you insist on seeing the damaged parts? Parts to fix should be available from stock at specialist Guzzi dealers (but if it is flywheel failure, you will not be replacing like w/like - I bought a RAM kit of the shelf). As this is warranty issue DK will follow the formal procedure thru MG for approval & parts supply. As Guy suggests, a specialist Guzzi dealers could sort the problem more quickly, but may not want to know re your warranty claim as they are not the supplying dealer. However, it may be worth asking around & if possible getting bike to a specialist dealer to sort. KB Link to comment Share on other sites More sharing options...
Guest Ozzy Posted January 31, 2007 Share Posted January 31, 2007 Ozzy, Given the history of Scura clutch problems it's quite possible your's has gone same way. Are DK aware of the Scura clutch issue? Can you insist on seeing the damaged parts? Parts to fix should be available from stock at specialist Guzzi dealers (but if it is flywheel failure, you will not be replacing like w/like - I bought a RAM kit of the shelf). As this is warranty issue DK will follow the formal procedure thru MG for approval & parts supply. As Guy suggests, a specialist Guzzi dealers could sort the problem more quickly, but may not want to know re your warranty claim as they are not the supplying dealer. However, it may be worth asking around & if possible getting bike to a specialist dealer to sort. KB Hi Baldini Dk are aware of Scura clutch problems . I mentioned I was worried about this when it all went wrong in December. However I spoke to their workshop manager and he informed me he had read posts on this website & basically he thought it was people overreacting !! He told me they had looked at my flywheel and it was fine. I do not understand why DK need to go through MG for approval & parts as the bike has no warrenty with MG. DK agreed to fit a standard V11 twin plate clutch instead of the normal single plate in the scura. I was quite happy with this as felt I might have more piece of mind with it. I told them i would be happy to pay for any extra cost of this & they said fine. Then they changed their minds and said they would be paying for it, ( I'm not complaining about this! but it just seems odd)I am the bikes 3rd owner and the only warrenty I have is with DK as I paid Extra when I purchased it for 6 months warranty with them. I have asked to see damaged parts on saturday when I went up there but apparenly they no longer have them! I also asked to speak to the mechanic who had been dealing with it but he was not available. I am worried about making a lot of fuss over all this in case it makes them change their mind and they decided not to honour the warranty & want me to pay the £720 bill which i can ill afford. I think I will try and phone again , see if i can get any more info Will keep You posted on the outcome Many thanks to you all for your advice I really do appreciate it Regards Ozzy Link to comment Share on other sites More sharing options...
rossoandy Posted January 31, 2007 Share Posted January 31, 2007 Hmm, firstly everyone be aware DK are probobaly reading this too! Maybee DK are claiming a clutch against a bike that is in warranty...........hence they no longer have the displaced parts........ Only problem with that is of course it would probobaly need to be another scura as this flywheel particular to bike? DK if you are reading this...COME CLEAN AND LET THE GUY KNOW EXACTLY WHAT YOU ARE DOING! It may have been DK who I saw on E Bay breaking a V1100 not so long ago...wonder if they sold the clutch assembly? Can't be sure it was them....but Link to comment Share on other sites More sharing options...
Baldini Posted February 1, 2007 Share Posted February 1, 2007 .... he had read posts on this website & basically he thought it was people overreacting... Yeah! that's what they all say, til they see their first failed flywheel... Sorry, I misunderstood, I thought it was MG warranty. I guess they will still go thru MG official channels to fix tho - hence long delay. Guzzis are quirky bikes & IME most non specialist shops can't be arsed with them. I don't know what's going on w/your bike but generally if you can't make sense of what someone's telling you they either don't have the time to explain properly or they're pissing you about - or both. As others said above, answers you need are simple. What is wrong with the bike? What are you doing to fix it? When will it be ready? They should be able to answer simply & consistently. Sorry can't be more help. Good luck. KB Link to comment Share on other sites More sharing options...
Slavomir Musilek (R.I.P.) Posted October 1, 2007 Share Posted October 1, 2007 funny for oil sump, timing cover and gearbox housing I was waiting 5 days... I ordered them from dealer in Czech Republic. Week later, they arrived form Mandello Bloody Luck I'd say Link to comment Share on other sites More sharing options...
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